Complaints

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— MAKING A COMPLAINT

Linear Financial Solutions are an appointed representative of PRIMIS Mortgage Network, a trading name of PRIMIS Mortgage Network. PRIMIS Mortgage Network is authorised and regulated by the Financial Conduct Authority.

We are committed to providing a professional service to all our customers.

If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.

You can make a complaint by any reasonable means including telephone, letter, or email.

Our contact information:

If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:

You can also complain via their website: https://www.primis.co.uk/home/customer-zone/complaints/

The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.